If you wish to cancel an order, you may do so provided that you exercise your right no longer than 14 days after the day on which you receive the goods.
Your right to return or cancel products does not apply to goods that are:
- Custom-built
- Ordered to your specification
- That have been clearly personalized
This doesn't affect your statutory rights if goods are faulty or not as described.
To exercise the right to cancel, you must make contact with Outspoken Cycles and notify us of your decision to cancel by a clear statement, including details of your name, address, details of the order you wish to cancel, including also your preferred contact details (phone number and email address).
You can cancel via email: team@outspokencycles.co.uk, or call 01223789606, or write to
If you decide to cancel, you should return the goods to us at your cost within 14 days of such cancellation. We will reimburse you (by the method used to pay for the original transaction) the amount in relation to goods to which cancellation rights apply.
We reserve the right to make a refund less any costs relating to loss in value as a result of damage, mishandling, or other devaluation through the use of the goods. Refunds shall be made within 14 days of receipt of the returned goods, made using the same means of payment as used for the initial order transaction.